A verified IT technician fixes your problem quickly, at home or remotely.
Frozen computer, broken printer, unstable Wi-Fi, suspicious email or a smartphone that won't behave: KinouDépanne helps you with patience, no jargon, and a price announced before any work begins.
- Verified technicians
- At home or remotely
- Clear pricing before any work
- Simple explanations, no jargon
They trust us
Families, seniors, freelancers and small teams, in Paris and Île-de-France.
Our IT repair services
One single reflex for all your everyday problems, in Paris and Île-de-France.
Slow or frozen computer
Your PC or Mac is slow, shuts down or shows errors? We diagnose and repair, explaining every step along the way.
Wi-Fi and internet box
Unstable connection, a box to set up, Wi-Fi that doesn't reach every room: we get your network back in shape.
Printer and peripherals
Printer not found, paper jam, silent scanner: we reconnect and configure your devices for good.
Email and security
Suspicious message, hacked account, lost password: we secure your accounts and teach you the right reflexes.
Smartphone and tablet
Setup, photo transfers, apps, backup: we make your mobile simple to use.
Remote assistance
For software issues, a technician takes control of your screen, with your permission, within minutes.
How does it work?
In a few simple steps, KinouDépanne connects you with a reliable technician, at home or remotely.
You describe your problem
Frozen computer, unstable Wi-Fi, temperamental printer, suspicious email… simply tell us what isn't working.
We identify the best intervention
KinouDépanne directs you to the most suitable help: remotely for small issues, at home when a physical presence is needed.
A verified technician supports you
You are helped by a qualified, patient and verified technician, who takes the time to explain without jargon.
Your problem is solved, with no bad surprises
The price is clear before the intervention, time is counted simply, and you stay in control of your budget.
Not sure where to start?
Describe your problem in a few words. The Kinou Assistant helps you choose the right intervention, with no jargon and no commitment.
No data is stored by the assistant: your answers are only used to pre-fill the form if you decide to book.
Clear pricing, adapted to your needs
No vague packages. You choose how we intervene, and the price is readable from the start.
Remote
24,99 € / 15 min
i.e. €49 / 30 min
For small everyday issues, without travel.
- Fast intervention
- Ideal for software, email, setup, advice
- Perfect to avoid waiting for a visit
- Clear price before you confirm
At home
29,75 € / 15 min
i.e. €89 / hour
A technician comes to your home and fixes the problem with patience and pedagogy.
- Ideal for seniors and families
- Computer, printer, Wi-Fi, box, tablet
- Simple explanations, no jargon
- Human support at your own pace
Business
€32.25 excl. VAT / 15 min
i.e. €129 excl. VAT / hour
Flexible IT support for your team, with no heavy contract.
- One-off or recurring interventions
- Workstations, email, Wi-Fi, security, cloud
- Quote or subscription available
Before every intervention, the price is announced clearly. No hidden commitment. Understand all our pricing →
Designed for seniors and their loved ones too
Whether you're a senior, a busy parent, a professional in a hurry or simply not at ease with computers, we support you with patience, clarity and kindness.
Booking for a parent? Just let us know: the technician will take the time needed, explain everything without jargon, and keep you informed.
Less CO₂, at our own scale
Every repaired device is a device that isn't replaced. And every remote intervention is a trip avoided.
0 kg of CO₂e avoided for every computer repaired instead of replaced
Repair rather than replace
Manufacturing a new laptop emits around 250 kg of CO₂e.
Fix remotely
Zero kilometres travelled, zero trip emissions when the problem is software.
Make your devices last
Our technicians teach you the right habits to extend their life.
Order of magnitude based on public ADEME data (Base Empreinte®) for the manufacturing of a laptop computer.
They trusted KinouDépanne
Early customers supported with patience, clarity and care, both at home and remotely.
Fast and very clear support
“I called KinouDépanne for a computer that had become very slow. The technician was punctual, patient and, above all, very clear in his explanations. He explained each step simply, without jargon. My computer now works much better. I highly recommend the service.”
Ideal for seniors
“I booked an intervention for a relative who is not very comfortable with technology. The technician was very patient, respectful and clear in his explanations. This is exactly the kind of reassuring service needed to support seniors.”
Reliable service for a small business
“We contacted KinouDépanne for a Wi-Fi and workstation issue in our small business. Fast intervention, clear explanations, and no complicated contract. A very good service for freelancers and small businesses.”
Very reassuring for people who are not comfortable with technology
“A truly reliable service. I needed help setting up my email and securing my accounts. The technician took the time to explain everything calmly and gave me useful advice to avoid mistakes in the future. Very professional and human.”
Efficient remote support
“The issue was solved quickly remotely. I had a software problem and did not know where to start. The support process was smooth, the price was announced before the intervention, and there were no bad surprises. Very convenient when you want to avoid travelling.”
Printer reconnected with simple explanations
“My printer would no longer connect to Wi-Fi. KinouDépanne solved the problem and showed me what to do if it happens again. I appreciated the patience, clarity and seriousness of the service. Excellent support.”
Transparent pricing and genuine guidance
“A very good experience. The price was clear before the intervention, the technician was efficient and took the time to explain what he was doing. You can feel a real willingness to help, not just to repair. I recommend KinouDépanne.”
A breakdown blocking your business?
One-off or recurring support for small businesses and freelancers, in Paris and Île-de-France. No heavy contract.
Frequently asked questions
Answers to the questions we hear most often.
Do you come to my home or work remotely?
Both. Remotely for software issues (the fastest), and at home anywhere in Paris and Île-de-France when hardware needs hands-on attention.
How do I know the price before the intervention?
The price is announced clearly before any work: €24.99/15 min remotely, €29.75/15 min at home. You confirm before the clock starts.
I'm not comfortable with computers, is that a problem?
That's precisely our speciality. Our technicians explain things simply, without jargon, at your pace.
Can I book for an elderly parent?
Yes, it's very common. You book, we take care of your loved one with patience and keep you informed.