{"id":16,"date":"2026-06-12T00:37:28","date_gmt":"2026-06-11T22:37:28","guid":{"rendered":"https:\/\/kinoudepanne.fr\/faq\/"},"modified":"2026-06-12T19:19:08","modified_gmt":"2026-06-12T17:19:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/kinoudepanne.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions<\/h1>

Everything you need to know before trusting us with your IT problem.<\/p><\/div>\n

Before the intervention<\/h2>\n
Do you come to my home or work remotely?<\/summary>

Both. Remotely for software issues (the fastest), and at home anywhere in Paris and \u00cele-de-France when hardware needs hands-on attention.<\/p><\/details>\n

Which cities do you cover?<\/summary>

Everywhere in Paris and \u00cele-de-France for home visits; remotely, wherever you are in France.<\/p><\/details>\n

How quickly can you intervene?<\/summary>

Remotely, often the same day. At home, by appointment, at the time that suits you.<\/p><\/details>\n

Do I need to prepare anything?<\/summary>

Nothing mandatory. If you have the relevant passwords (box, email), keep them handy \u2014 otherwise we'll manage without, or recover them together.<\/p><\/details>\n

Pricing<\/h2>\n
How do I know the price before the intervention?<\/summary>

The price is announced clearly before any work: \u20ac24.99\/15 min remotely, \u20ac29.75\/15 min at home, \u20ac32.25 excl. VAT\/15 min for businesses. You confirm before the clock starts.<\/p><\/details>\n

Are there any travel fees?<\/summary>

No, travel is included everywhere in Paris and \u00cele-de-France.<\/p><\/details>\n

How can I pay?<\/summary>

Credit card, cash, bank transfer or secure payment link.<\/p><\/details>\n

What if the problem isn't solved?<\/summary>

The technician tells you honestly what can be repaired and what can't, before going any further. You decide at every step.<\/p><\/details>\n

Seniors & families<\/h2>\n
I'm not comfortable with computers, is that a problem?<\/summary>

That's precisely our speciality. Our technicians explain things simply, without jargon, at your pace.<\/p><\/details>\n

Can I book for an elderly parent?<\/summary>

Yes, it's very common. You book, we take care of your loved one with patience and keep you informed.<\/p><\/details>\n

Will the technician explain what they're doing?<\/summary>

Yes, it's our trademark: every action is explained simply, and you can ask all your questions.<\/p><\/details>\n

Security & trust<\/h2>\n
How are your technicians verified?<\/summary>

Identity and experience checked on joining the network, first mission supervised.<\/p><\/details>\n

Is remote screen sharing safe?<\/summary>

Yes: it only happens with your permission, you see everything the technician does on screen, and the connection is closed at the end of the intervention.<\/p><\/details>\n

What do you do with my data?<\/summary>

It is only used for your request, never sold or passed on. Details in our privacy policy<\/a>.<\/p><\/details>\n

Didn't find your answer?<\/h2>\n
Call now<\/a> Message us on WhatsApp<\/a><\/div><\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"

? Questions fr\u00e9quentes Tout ce qu’il faut savoir avant de nous confier votre probl\u00e8me informatique. Avant l’intervention Intervenez-vous chez moi…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":4,"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":86,"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/86"}],"wp:attachment":[{"href":"https:\/\/kinoudepanne.fr\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}